Terms and Conditions

UK POSTAGE

• We post within 24hrs, excluding weekends and bank holidays.

• Free standard 1st Class post on this item!!

• Upgrade to Signed For Recorded delivery

• Get your item within 2 days, guaranteed with Royal Mail's Next Day Delivery by 1 pm, excluding Saturday delivery.

• Please allow 10 working days for delivery. Although rare, some items do get delayed and we will ask you to wait before we replace any lost items.

INTERNATIONAL POSTAGE

• We post within 24hrs, excluding weekends and bank holidays.

• Upgrade to Signed For International, with tracking

• Please allow 15 working days for delivery. Although rare, some items do get delayed and we will ask you to wait before we replace a lost item.

LEAVING FEEDBACK 

• In the unlikely event that you are not happy with your purchase, we want to hear from you. Please send us a message outlining your issue and we will do our best to rectify any problem you might have

• We are a small business and feedback is important to us for many different reasons. We are only human and we do make mistakes. It is with your help that we can get better. We cannot fix something if we do not know it is broken so please message us if you have a problem.

• When you purchase from us, you agree to treat us the same as you would like to be treated. Please communicate before leaving non-positive feedback.

EXCHANGES AND RETURNS

• You can cancel your purchase and return any item for any reason within 30 days of the original purchase date.

• You are responsible for the cost of returning an item to us, unless there is a fault with the item or if you have been sent an incorrect order.

• If you require an exchange of size, send us a message and we will tell you what to do next.

1. General Information

1a. Terms of website use

 

Access to and use of this Website and the products and services available through this Website (collectively, the "Services") are subject to the following terms, conditions, and notices (the "Terms of Service"). By using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time.

 

1b. Changes to these terms

 

We may revise these terms of use at any time by amending this page. Please check this page from time to time to take notice of any changes we made, as they are binding on you.

 

1c. Changes to our site

 

We may update our site from time to time and may change the content at any time. However, please note that any of the content on our site may be out of date at any given time, and we are under no obligation to update it.

 

We do not guarantee that our site, or any content on it, will be free from errors or omissions.

 

We may suspend, withdraw, discontinue or change all or any part of our site without notice. We will not be liable to you if for any reason our site is unavailable at any time or for any period.

 

1d. Accessing our site

 

We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. Access to our site is permitted on a temporary basis.

 

We reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all of this Website.

 

You are responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions and that they comply with them.

2. Privacy Policy

You can find more information on our privacy policy, which sets out how we will use your information, on the separate page named Privacy Policy. By using this Website, you consent to the processing described therein and warrant that all data provided by you is accurate.

 

3. Prohibitions

You must not misuse this Website. You will not: commit or encourage a criminal offence; transmit or distribute a virus, trojan, worm, logic bomb or post any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Breaching this provision would constitute a criminal offense under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and disclose your identity to them. In the event of such a breach, your right to use our site will cease immediately.

 

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it.

 

We do not guarantee that our site will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programs, and platform in order to access our site. You should use your own virus protection software.

4. Information about us

www.lonelyredplanet.com is a site operated by Lonely Red Planet Ltd. (“We”). We are registered in England and Wales under company number 09159134 and have our registered office at 1 Laundry Houses,Church Street,Alfreton,Derbyshire, DE55 7AH, England.

 

5. Intellectual property rights

The intellectual property rights in all software and content made available to you on or through this Website remains the property of Lonely Red Planet Ltd. or its licensors and are protected by copyright laws and treaties around the world. All such rights are reserved by Lonely Red Planet Ltd. and its licensors. There is no attempt to make any connection or imply any association with any films represented on our website and/or products.

No copyright infringement intended. Trademarked images © respectful owners.

You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise.

 

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

 

Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.

 

You must not use any part of the content on our site for commercial purposes without obtaining a license to do so from us or our licensors.

 

If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

6. Limitation of liability

The content on our site is provided for general information only. It is not intended as advice you should rely on. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.

 

Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up-to-date.

 

Nothing in these terms of use excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.

 

To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our site or any content on it, whether express or implied.

 

We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

 

use of, or inability to use our site; or

 

use of or reliance on any content displayed on our site.

 

If you are a business user, please note that in particular, we will not be liable for:

 

loss of profits, sales, business, or revenue;

 

business interruption;

 

loss of anticipated savings;

 

loss of business opportunity, goodwill or reputation; or

 

any indirect or consequential loss or damage.

 

If you are a consumer user, please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

 

We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any content on it, or on any website linked to it.

 

We assume no responsibility for the content of websites linked on our site. Such links should not be interpreted as an endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.

 

7. Linking to our site

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

 

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

 

You must not establish a link to our site on any website that is not owned by you.

 

Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.

 

We reserve the right to withdraw linking permission without notice.

8. Cookies

Our website uses cookies. A cookie is a small information file that is sent to your computer, mobile or another device when you visit a website and it will recognize your device on future visits. These types of files do a number of different jobs such as remembering your preferences and chosen items, assisting you to improve your site experience. We use cookies to keep track of the items you have placed in your shopping basket and remember the contents of your basket for later visits.

 

We don’t sell the information collected by cookies, nor do we disclose the information to third parties, except where required by law (for example to government bodies and law enforcement agencies).

 

We also use a third-party service for web analytics. Currently, Lonely Red Planet uses etracker.com to measure visitor statistics. Etracker.com sets a cookie in order to evaluate the use of our website and compile a report for us. For more information about these cookies, please visit www.etracker.com to see their privacy policy.

“Cookies” can be divided into 4 types:

 

Category 1: Strictly Necessary Cookies

 

These cookies are essential in order to enable the site to provide services you have asked for such as remembering your shopping bag items.

 

Category 2: Performance Cookies

 

This type collect anonymous information on how people use the site and the data is merged with other users to enable us to improve how the site operates. The data stored by these cookies never shows personal details from which your individual identity can be established.

 

Category 3: Functionality Cookies

 

These remember choices you make such as language, search parameters such as size, color or product line. These can then be used to provide you with an experience more appropriate with your selections and make the visits more tailored and pleasant. The information is also merged with other users on an anonymous basis to enable us to improve how the site operates.

 

Category 4: Targeting Cookies or Advertising Cookies

 

These cookies collect information about your browsing habits in order to make advertising relevant to you and your interests. They remember the websites you have visited and that information is shared with other parties such as advertisers

 

You can change the settings on your browser to prevent cookies being stored on your computer or mobile device without your explicit consent. Your browser “help” section will normally provide details on how to manage the cookie settings.

9. Terms of Sale

By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order.

 

Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are subject to any delays resulting from postal delays or force majeure for which we will not be responsible. Please see our Delivery Charges notice for further information.

 

In order to contract with Lonely Red Planet, you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. We retain the right to refuse any request made by you. If your order is accepted we will inform you by email. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorized user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. The cost of foreign products and services may fluctuate. All prices advertised are subject to such changes.

9a. Our Contract

When you place an order, you will receive an acknowledgment e-mail confirming receipt of your order. This email will only be an acknowledgment and will not constitute acceptance of your order. A contract between us for the purchase of the goods will not be formed until your payment has been approved by us and we have debited your credit or debit card.

9b. Pricing and Availability

Whilst we try and ensure that all details, descriptions, and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or canceling it. If we are unable to contact you we will treat the order as canceled. If you cancel and you have already paid for the goods, you will receive a full refund. Where applicable, prices are inclusive of VAT. Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the 'Total Cost'. The Service may contain typographical errors or other errors or inaccuracies and may not be complete or current. We, therefore, reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. We reserve the right to refuse to fill any orders that you may place based on information on the Service that may contain errors or inaccuracies, including, without limitation, errors, inaccuracies or out-of-date information regarding pricing, shipping, payment terms, or return policies.

9c. Payment

Upon receiving your order we carry out a standard pre-authorisation check on your payment card to ensure there are sufficient funds to fulfill the transaction. Goods will not be dispatched until this pre-authorisation check has been completed. Your card will be debited once the order has been accepted.

 

9d. Discount Codes

Promotional discount codes - We may from time to time offer promotional discount codes which may apply in respect of any, or certain specified, purchases made through this Website.The conditions of use relating to any discount code will be specified at the time of issue.

 

These T&Cs relate to all Lonely Red Planet promotions, competitions and discount codes (unless otherwise stated).

 

Only one promotion code can be used per order.

 

Maximum pre-discount spend limit of £500 applies per order.

 

A promotion code can't be used after an order has been placed.

10. Indemnity

You agree to indemnify, defend and hold harmless Lonely Red Planet Ltd, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use this Website or your breach of the Terms of Service.

11. Variation

Lonely Red Planet Ltd. shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Website.

12. Invalidity

If any part of the Terms of Service is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Terms of Service will not be affected all other clauses remaining in full force and effect. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law.

13. Complaints

We operate complaints handling procedure which we will use to try to resolve disputes when they first arise: please let us know if you have any complaints or comments.

14. Waiver

If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.

15. Governing Law and Jurisdiction

These terms and conditions are to be construed in accordance with the laws of England and in the event of any dispute or claim associated with these terms and conditions, that dispute or claim shall be subject to the exclusive jurisdiction of the English courts.

 

16. Entire Agreement

The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and Lonely Red Planet Ltd. Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by a Director of Lonely Red Planet Ltd.

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